Apex Consulting Services
Public Schedule
May 31 to June 4, 2010
ITIL V2-V3 Manager's Bridge
Ottawa, ON
ITIL V3 Courses Now Available
Foundation
V3 Foundation
V2-V3 Foundation Bridge
Lifecycle Courses
Service Operation
Service Transition
Capability Courses
Operational Support & Analysis
Release Control & Validation
Service Offering & Agreement
V2-V3 Managers Bridge
Accredited Partners
Fox IT

The following publications were authored, in whole or in part, by Fox IT professionals.

guidebookimplementing service and support processes: a practical guide
This Help Desk Institute publication features proven and practical implementation, maintenance, and optimization advice for processes key to the IT service and support center environment.  In addition, the book provides prescriptive guidance to implementing ITIL processes.

the definitive guide to IT management for the adaptive enterprise
This HP-sponsored e-book explores the ways in which today's IT organizations can achieve and sustain flexibility and agility in the midst of continuous change.

IT service management, ITIL, and MOF
This article from Data Center Management Magazine introduces readers to IT service management and it's two most popular frameworks, the IT Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF).

IT frameworks demystified
This Network World Fusion article features insights about the benefits of best practice frameworks including ITIL, CoBIT, and CMMi.

coming soon to your support center: ITIL IT service management best practices
This article from the Service and Support Professionals Association (SSPA) News introduces support professionals to ITIL and IT service management.

justifying ITIL
Published in HDI's SupportWorld magazine, this article presents scenarios and strategies for ITIL justification in enterprise IT organizations.

ITSM and the utility computing puzzle
This article illustrates the importance of IT service management in the delivery of high quality "always on" IT services.