Expert Skills on Demand provides organizations with specialist skills when needed, without the cost and commitment of recruiting and maintaining permanent staff.

By providing a combination of remote support and scheduled on-site assistance, the service enables IT organizations to respond to fluctuating resource demands that inevitably lead to pressure on staff and resourcing.

For example, Expert Skills on Demand may be leveraged to:

• Provide input to service management project plans
• Review and edit key service management documentation
• Help develop and document SLAs and OLAs
• Provide orientation on IT service management best practice
• Support and advise key service management staff

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