The IT Infrastructure Library is the only consistent and comprehensive documentation of best practice for IT Service management. Used by many hundreds of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books.
ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support information technology. ITIL has been developed in recognition of organizations growing dependency on IT and embodies best practices for IT service management.
This page features:
introduction to ITIL
This presentation summarizes the IT Infrastructure Library including definition, structure and content, evolution, certification options, and ITIL resources.
an introduction to IT service management, ITIL, and MOF
This article by David Pultorak from Data Center Management Magazine introduces readers to IT service management and it's two most popular frameworks, the IT Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF).
ITIL online
This is the official ITIL web site and provides official ITIL news, information, and resources.
office of government commerce (OGC)
Formerly the Central Computer and Telecommunications Agency (CCTA), this office of the British Government is the original developer of ITIL. They are focused on procurement and maintain a site focused on IT-related topics including IT project and supplier management.
british standards institution (BSI)
BSI is a group of organizations which support business improvement through best practice and international standards. They have joined forces with the itSMF and OGC to, to produce a Code of Practice on IT Service Management.
"IT frameworks demystified"
This Network World article examines ITIL, COBIT, CMMi, and ISO 17799 and features commentary by Fox IT's David Pultorak.
"taking on IT service management"
This Network World article suggests several tips on process adoption.
"taking a page from ITIL's best practices"
This InfoWorld article summarizes ITIL and its growing adoption in the US.
"Procter & Gamble touts IT services model,
saves $500 million"
This Computerworld article presents Procter & Gamble's experiences in adopting ITIL practices, including their bottom line results.
"efficiency tool kit"
This article from Network World Fusion highlights real world ITIL success stories from Caterpillar and Procter & Gamble.
"where to begin implementing service management"
This TechRepublic article suggests four criteria for choosing a starting point for service management implementation.
"introducing ITIL standards for
service to your clients"
This TechRepublic article is aimed at consultants and advocates introducing ITIL to clients as a means of improving efficiency and quality.
associations, training and certification
itSMF
The IT Service Management Forum (itSMF) is world's only independent forum for IT service management professionals. Headquartered in the UK, this non-profit organization has chapters around the world including one in the USA.
european examination institute for
information science (EXIN)
EXIN establishes educational requirements and develops and organizes IT examinations. EXIN is one of two organizations (ISEB is the other) that develop official ITIL certification standards and exams.
information systems examination board (ISEB)
Part of the British Computer Society, ISEB provides qualifications that measure competence and performance in IT. ISEB is one of two organizations (EXIN is the other) that develop official ITIL certification standards and exams.
ITIL exams and certification
This page summarizes the ITIL exams and certification options offered by EXIN.
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