Apex Consulting Services
Public Schedule
May 31 to June 4, 2010
ITIL V2-V3 Manager's Bridge
Ottawa, ON
ITIL V3 Courses Now Available
Foundation
V3 Foundation
V2-V3 Foundation Bridge
Lifecycle Courses
Service Operation
Service Transition
Capability Courses
Operational Support & Analysis
Release Control & Validation
Service Offering & Agreement
V2-V3 Managers Bridge
Accredited Partners
Fox IT

ITIL Service Management Essentials e-Learning is an online, self-paced course intended to introduce service management concepts and terms.

features

  • Accessibility for 12 months via a web browser and Internet connection
  • Coverage of all 11 ITIL components with interactive content and exercises
  • Online access to coaching from experienced consultants
  • Audio clips of real world examples illustrating service management concepts
  • Interactive assignments and discover/recall questions
  • A full glossary, accessible for anywhere in the course
  • Mock exams to aid in preparation for the ITIL Foundation exam

level
Introductory

prerequisites
none

course logistics and materials

  • Available online for twelve (12) months
  • Includes a copy of the ITIL Pocket Guide