ITIL Practitioner features a series of process-specific instructor-led courses designed to provide practical guidance on process design, implementation, and operation.
Each course builds on the general principles covered in the ITIL Service Management Essentials course and includes:
- Process scope, key concepts, and terminology
- Relationships and interdependencies with other ITIL processes
- Implementation considerations
duration
3 or 5 days
level
Intermediate
prerequisites
Students must hold a Foundation Certificate in IT Service Management
most popular courses
other courses available
- Service Desk and Incident Management
- Change Management
- Configuration Management
- Release Management
- Availability Management
- Capacity Management
- Financial Management
- IT Service Continuity Management
- IT Security
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Questions
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