Apex Consulting Services
Public Schedule
May 31 to June 4, 2010
ITIL V2-V3 Manager's Bridge
Ottawa, ON
ITIL V3 Courses Now Available
Foundation
V3 Foundation
V2-V3 Foundation Bridge
Lifecycle Courses
Service Operation
Service Transition
Capability Courses
Operational Support & Analysis
Release Control & Validation
Service Offering & Agreement
V2-V3 Managers Bridge
Accredited Partners
Fox IT

ITIL Practitioner Release and Control is a five-day instructor-led course that:

  • Provides guidance on the design and implementation of integrated change, configuration, and release management processes
  • Prepares students to pass the Practitioner Release and Control exam

duration
5 days

level
Intermediate

prerequisites
Students must hold a Foundation Certificate in IT Service Management.

examination
This course includes the exam leading to the Practitioner Certificate in IT Service Management, Release and Control.

course materials
All students receive a course manual

course syllabus

  • Introduction to Service Management
  • Introduction to Configuration Management
    • Scope
    • Basic concepts
    • Terminology
  • Stages of Configuration Management
    • Identification
    • Control
    • Status accounting
    • Verification
  • CMDB implementation and maintenance
  • Introduction to Change Management
    • Scope
    • Basic concepts
    • Terminology
  • Normal and urgent Change processes
    • Lifecycle
    • Prioritization
    • Impact assessment
    • Resource assessment
  • The Change Advisory Board (CAB)
  • Introduction to Release Management
    • Scope
    • Basic concepts
    • Terminology
  • The Definitive Software Library (DSL)
  • Releasing and implementing new hardware and software components
  • The CMDB and the Incident-Problem-Change lifecycle
  • Summary
  • Examination